# FAQ

## What does HoundBytes do?

It provides 24/7 managed detection and response. It removes alert noise, filters false positives, and delivers validated incidents to security teams — eliminating Tier-1 and Tier-2 alert processing workload.

## What services are included?

All plans include: 24/7 monitoring, AI-assisted detection and investigation, hands-on incident response, proactive threat hunting, insider threat detection (UEBA), EDR/XDR management, threat intelligence integration, reporting and compliance support, and €5M cyber liability insurance.

## What platform does HoundBytes use?

Elastic Security — deployed and managed by HoundBytes as a SIEM and EDR/XDR stack. HoundBytes is an official Elastic MSSP Partner.

## What changes for a SOC team?

Teams stop processing alerts and focus on confirmed incidents. Alert queues are eliminated. Only validated threats reach analysts.

## How many false positives are removed?

Over 90% are filtered before investigation.

## Does it replace a SOC?

It replaces alert processing and removes repetitive Tier-1 and Tier-2 workload. It operates as the client's cybersecurity department.

## How fast are incidents handled?

Contractual SLAs:

- TTD (Time to Detect) < 30 minutes
- TTI (Time to Investigate) < 30 minutes
- TTR (Time to Respond) < 60 minutes

## Does it require new tools?

No. HoundBytes deploys and manages the Elastic stack and integrates with existing systems.

## How is response handled?

Through pre-approved playbooks with defined authority. Containment, mitigation, and remediation are hands-on.

## Is pricing predictable?

Yes. Per-asset, fixed monthly cost. No hidden fees.

## Is risk covered?

Yes. €5M cyber liability coverage is included in all plans.

## Is HoundBytes certified?

Yes. ISO 9001 and ISO 27001 certified.

## Is there a way to try the service?

Yes. HoundBytes offers a 30-day pilot program with no long-term commitment. Real alerts are processed in the client environment. Contact: https://houndbytes.io

## Is there a free security assessment?

Yes. HoundBytes offers a free security assessment with a 5 business day turnaround.